Find the answer to your question here
FAQ's
I’ve made an error when placing my order
Reach out as quick as you can and explain the situation! Mistakes happen sometimes. We will do our best to help. Please note once the order has been despatched we are unable to make any changes.
When will my order be dispatched?
Orders that contain items that are in stock will be dispatched in 48hours.
For information on pre-order items please check the product page of your item.
I’ve received a damaged item
Get in contact ASAP! Best to send over some photographs and a description of what the issue is and we can take a look and see what we can do.
I’ve received an incorrect item
Oops! Let's sort it for you. Send an email with a picture of the item you did receive, and we will get the correct item out to you asap!
I need to return an item
Information on returns can be found here
I have a gift card or store credit from Fat Lad At The Back
Although CWC sells the same gear as FLAB we are not the same business, so we cannot honour any gift cards, credit or discounts created during the time FLAB ltd were trading.
I have an issue with some kit I bought at Fat Lad At The Back
Unfortunately we will not be able to refund, replace or exchange any items purchased from FLAB ltd. But we may be able to help you and advise you on how to avoid any further problems or advise you what caused the issue!
Is my CWC size the same as my FLAB size?
Yes! If you were a size 52 in FLAB gear, then you will be a size 52 in our gear. Same kit, same great fit. You can find size guides on each of the product pages and all the guides can also be found here: Size Guides
Why do you have the same reviews as FLAB?
We are using the same reviews as we sell the exact same products!
Why has my kit arrived with a Fat Lad At The Back tag on?
FLAB had some components such as tags and pads left over at our factories and rather than waste them and them ending up in landfill we using them till they run out! The planet is more important than branding!
How can I get in contact with you?
hello@cyclewearcentral.com