Shipping Policy

Order Processing & Dispatch

In-stock orders are normally dispatched within 1–2 working days of your order being placed.

Pre-order products will have an estimated dispatch timeframe shown on the individual product page. Please check this before ordering.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

UK Delivery

All UK orders are sent using Royal Mail tracked delivery.

Delivery normally takes approximately 2–4 working days from dispatch.

Free UK delivery is available on orders over £200. Shipping charges for other orders are calculated and displayed at checkout before payment.

International Delivery

We ship internationally using Royal Mail. Once your parcel reaches the destination country, it will normally be passed to the local postal service for final delivery.

Estimated delivery times from dispatch are:

• Europe: 5–10 working days

• USA & Canada: 7–14 working days

• Rest of the world: 10–20 working days

These timeframes are estimates rather than guaranteed delivery dates. Customs processing, local postal delays, public holidays and other circumstances outside our control can occasionally cause deliveries to take longer.

Shipping charges are calculated at checkout based on your delivery destination.

Customs, Import Duties & Taxes

International orders may be subject to import VAT, customs duties, processing charges or local postal handling fees when they enter the destination country.

Any charges that are not clearly included at checkout are the responsibility of the customer.

For orders to the USA, applicable import duties, taxes and customs processing charges are currently calculated and paid at checkout, so you should not normally be required to make an additional payment when your order arrives.

Orders sent from Great Britain to the European Union are imports and may be subject to local import VAT, customs duties and handling charges.

For most EU destinations, these charges are payable by the customer locally. For Germany, Denmark and Luxembourg, import charges may instead be collected in advance at checkout due to Royal Mail's current customs arrangements.

Customs rules and charges vary by country and can change. Customers ordering internationally should check the rules applicable in their destination country if they are unsure.

If customs or import charges are not paid, a parcel may be delayed or returned to us. If an order is returned because the recipient has not paid the required import charges, any return and re-delivery postage costs will need to be paid before the parcel can be sent again.

Tracking

Tracking information will be emailed to you once your order has been dispatched.

If you cannot find your dispatch email, please check your junk or spam folder. If you still cannot locate it, contact us and we will be happy to resend your tracking information.

Delivery Address

Please check that your delivery address and contact details are correct before completing your order.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Delayed Deliveries

Occasionally parcels can take longer than the estimated delivery timeframe, particularly during busy periods or when international customs processing is involved.

If you believe your parcel has been significantly delayed, please contact us at hello@cyclewearcentral.com and we will help investigate it.

For more detailed information about delivery times, customs charges and international orders, please see our Shipping & Delivery page.

Last updated: 24 September 2026