Pre-Order Terms & Conditions

Pre-Order Discounts & Deposit Policy


When you pre-order you’re backing a small, independent business and helping us get kit into production in a sustainable, sensible way. No over-ordering, no wasted stock, no landfill guilt. Just the right amount of gear for the people who actually want it.

You’re helping make sure the kit you love can keep being made. Every pre-order helps us keep doing what we do and makes it more likely that your favourite pieces (and new ones!) can live on.

By placing a pre-order, you're reserving an item before it becomes available, often at a special discounted rate. 

How It Works:

  • To secure your pre-order, we require a 50% deposit at the time of ordering.

  • The remaining 50% balance will be due just before your order is dispatched – we’ll give you a heads-up when it’s time to pay the rest.

About Your Deposit:

Your deposit secures your item and allows us to plan our stock and production. Please note:

  • Deposits are generally non-refundable if you cancel your order or fail to pay the remaining balance by the time the item is ready.

  • That said, we get that life happens. We may issue refunds at our discretion depending on the situation and the notice given.

  • Frequent cancellations or failure to complete payments may affect your ability to place future pre-orders.

Why This Matters:

When you place a pre-order, we often allocate or produce stock specifically for you. Cancellations and unpaid balances can mess with our inventory planning and make it harder for us to offer these sweet discounts to everyone.

If you have any questions about a pre-order or think you might need to cancel, please contact us early doors — we’ll always do our best to help where we can.

Sizing (and why it matters even more for pre-orders):

This makes it especially important to get your sizing spot on. Because pre-order items are made or ordered just for you, we don’t accept returns if you’ve picked the wrong size. That’s why we really recommend making sure you’re confident in your fit before placing your order.

If you've had kit from Fat Lad at the Back before, you’ll likely already know what works for you. If you’re new or just unsure, please don’t guess!

Have a look at our Find Your Size page or drop us a message, we’re more than happy to help you figure it out.

In some rare cases, we might have a few extra sizes on order, so we could potentially sort out an exchange — but this isn’t guaranteed. So again: best to get it right first time if you can!